Shipping policy

Thank you for shopping at Happy Arcadian.

We are committed to providing a transparent and reliable shipping experience for all customers. Free standard shipping covers the contiguous United States without minimum purchase. For Alaska, Hawaii, Puerto Rico and other remote destinations, confirm service availability, fees and timing before ordering.

Once your order is successfully placed and payment is verified, you will receive an order confirmation email. Our team will begin processing your order as soon as possible.

Estimated Delivery Time

Lighting: Estimated Delivery Time = Processing Time + Shipping Time. For furniture, add the production period described below.

Order Processing Time

Standard Lighting Processing Time: 3–7 Business Days

Processing time refers to the period between order placement and when the order is prepared and handed over to the shipping carrier.

Most standard lighting orders are processed within 3–7 business days after payment confirmation. Custom and oversized lighting requires 7–15 business days. Orders placed on weekends or public holidays may require additional processing time.

Shipping Time

Shipping times vary depending on product size, weight, destination, and shipping method. Business days are Monday–Friday, excluding holidays. All timeframes are estimates, not guarantees.

Standard Lighting Fixtures

Under 30 inches: estimated transit 6–12 business days.

Large or Oversized Lighting Fixtures

30 inches or larger: estimated sea transit 4–5 weeks.

To ensure safe transportation, oversized lighting fixtures may be shipped via ocean freight directly from our manufacturing partners.

Custom or Made-to-Order Products

Production and delivery times for custom lighting products may vary. Customers are encouraged to contact us before placing an order if a specific delivery deadline is required. Eligible express/air delivery takes approximately 5–10 days; confirm availability and charges before ordering.

Furniture

Furniture delivery includes order processing, production, sea transit and final delivery.

Order processing: 1–2 business days after confirmation and payment.
Production: 20–25 business days.
Sea transit and final delivery: 20–35 business days after dispatch.

Estimated total: 41–62 business days. The 20–35-day transit period excludes processing and production. This schedule covers all furniture sizes; lighting transit and express/air estimates do not apply.

Please contact us before ordering if you need delivery by a particular date.

Shipping Cost

Shipping Cost: Free

Free standard shipping applies within the contiguous United States. Remote-area and expedited services require a quote before ordering.

Duties and Taxes

Applicable duties and taxes are included in the price.

Shipping charges, where applicable, are quoted separately.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking usually activates within 24 hours; updates may take 48–72 hours.

For furniture, tracking is provided after production and dispatch, not during production.

If you experience any issues tracking your order, please contact our customer support team for assistance.

Order Cancellation

Orders may be canceled free within 24 hours of confirmation, provided production has not started.

Later requests require review. If production has begun, cancellation may incur costs already incurred.

Once an order has been shipped, cancellation is no longer available. Customers may request a return after delivery in accordance with our Return & Refund Policy.

Shipping Issues

If you experience a delivery issue, lost package, damaged shipment, or tracking problem, please contact our customer support team promptly. Inspect on arrival; retain packaging and provide order details and photos or video.

We will work with the carrier to investigate and resolve the issue as quickly as possible.