Shipping policy

Thank you for shopping at Happy Arcadian.

We are committed to providing a transparent and reliable shipping experience for all customers. Complimentary shipping is currently available for all orders within our supported delivery regions, with no minimum purchase required.

Once your order is successfully placed and payment is verified, you will receive an order confirmation email. Our team will begin processing your order as soon as possible.

Estimated Delivery Time

Estimated Delivery Time = Processing Time + Shipping Time

Order Processing Time

Processing Time: 3–7 Business Days

Processing time refers to the period between order placement and when the order is prepared and handed over to the shipping carrier.

Most orders are processed within 3–7 business days after payment confirmation. Orders placed on weekends or public holidays may require additional processing time.

Shipping Time

Shipping times vary depending on product size, weight, destination, and shipping method.

Standard Lighting Fixtures

Estimated Delivery: 6–12 Business Days

Large or Oversized Lighting Fixtures

Estimated Delivery: 4–6 Weeks

To ensure safe transportation, oversized lighting fixtures may be shipped via ocean freight directly from our manufacturing partners.

Custom or Made-to-Order Products

Production and delivery times for custom products may vary. Customers are encouraged to contact us before placing an order if a specific delivery deadline is required.

Shipping Cost

Shipping Cost: Free

No additional shipping fees will be charged at checkout unless otherwise stated on the product page.

Duties and Taxes

For most destinations, applicable duties and taxes are included in the product price.

If additional customs fees, duties, or taxes are required by local authorities, customers will be notified whenever possible prior to shipment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow 24–72 hours for tracking updates to become available after shipment.

If you experience any issues tracking your order, please contact our customer support team for assistance.

Order Cancellation

Orders may be canceled within 24 hours of purchase for a full refund.

If an order has already entered production, processing, packaging, or shipment preparation, cancellation requests may not be possible.

Once an order has been shipped, cancellation is no longer available. Customers may request a return after delivery in accordance with our Return & Refund Policy.

Shipping Issues

If you experience a delivery issue, lost package, damaged shipment, or tracking problem, please contact our customer support team within 30 days of the shipment date.

We will work with the carrier to investigate and resolve the issue as quickly as possible.

Contact Us

Company Name: HappyArcadian Inc

Phone: +1 (559)578-3591

Email: support@happyarcadian.com

Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM (PST)