Stairwell Branch Strata Crystal Spiral Chandelier
✨Enjoy a worry-free shopping experience. ✨
All products at Happy Arcadian are tax-free
Stairwell Strata Crystal Chandelier transforms any space into a dazzling display of light and luxury. Cascading crystal drops refract light, creating a mesmerizing spectacle. This versatile chandelier injects modern glam into grand staircases, soaring living rooms, sophisticated dining areas, foyer, entreways and even kitchens.
Dimensions:
Specifications:
Thank you for shopping at Happy Arcadian.
We are committed to providing a transparent and reliable shipping experience for all customers. Complimentary shipping is currently available for all orders within our supported delivery regions, with no minimum purchase required.
Once your order is successfully placed and payment is verified, you will receive an order confirmation email. Our team will begin processing your order as soon as possible.
Estimated Delivery Time
Estimated Delivery Time = Processing Time + Shipping Time
Order Processing Time
Processing Time: 3–7 Business Days
Processing time refers to the period between order placement and when the order is prepared and handed over to the shipping carrier.
Most orders are processed within 3–7 business days after payment confirmation. Orders placed on weekends or public holidays may require additional processing time.
Shipping Time
Shipping times vary depending on product size, weight, destination, and shipping method.
Standard Lighting Fixtures
Estimated Delivery: 6–12 Business Days
Large or Oversized Lighting Fixtures
Estimated Delivery: 4–6 Weeks
To ensure safe transportation, oversized lighting fixtures may be shipped via ocean freight directly from our manufacturing partners.
Custom or Made-to-Order Products
Production and delivery times for custom products may vary. Customers are encouraged to contact us before placing an order if a specific delivery deadline is required.
Shipping Cost
Shipping Cost: Free
No additional shipping fees will be charged at checkout unless otherwise stated on the product page.
Duties and Taxes
For most destinations, applicable duties and taxes are included in the product price.
If additional customs fees, duties, or taxes are required by local authorities, customers will be notified whenever possible prior to shipment.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow 24–72 hours for tracking updates to become available after shipment.
If you experience any issues tracking your order, please contact our customer support team for assistance.
Order Cancellation
Orders may be canceled within 24 hours of purchase for a full refund.
If an order has already entered production, processing, packaging, or shipment preparation, cancellation requests may not be possible.
Once an order has been shipped, cancellation is no longer available. Customers may request a return after delivery in accordance with our Return & Refund Policy.
Shipping Issues
If you experience a delivery issue, lost package, damaged shipment, or tracking problem, please contact our customer support team within 30 days of the shipment date.
We will work with the carrier to investigate and resolve the issue as quickly as possible.
Contact Us
U.S.Contact
Company Name: HappyArcadian Inc
Phone: +1 (559)578-3591
Email: support@happyarcadian.com
Asia Contact
Company:Zhongshan Yuyi Lighting Co., Ltd.
Address: Unit 1C3, 3rd Floor, No. 4/6 Dongyu Road, East District, Zhongshan, Guangdong 528403, China
Phone: +86 15616963570
Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM (PST)
Thank you for shopping at Happy Arcadian.
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days after receiving your order.
The 30-day return period begins on the delivery date shown by the carrier’s tracking information. Return requests submitted after this period will not be accepted.
Return Eligibility
To qualify for a return, the item must:
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Be in the same condition as received.
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Be unused, uninstalled, and undamaged.
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Include all original packaging, accessories, and documentation.
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Be accompanied by proof of purchase or order confirmation.
If an order has already been shipped, it cannot be canceled. However, you may request a return after receiving the product in accordance with this policy.
To initiate a return, please contact us at:
Email: support@happyarcadian.com
Returns sent without prior authorization will not be accepted.
Replacement for Damaged or Defective Parts
If any component is damaged during shipping or a manufacturing defect is discovered during installation, we will provide replacement parts free of charge.
To request replacement parts, please email:
Please include:
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Your order number
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Photos of the damaged or defective part
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Videos if applicable
Can I Return a Product if I Simply Don’t Like It?
Yes. Non-customized products may be returned if all of the following conditions are met:
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The product is not custom-made or specially manufactured according to customer requirements.
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The return request is submitted within 30 days of delivery.
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The item remains unused and uninstalled.
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The product is returned in its original packaging.
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Any crystals, glass components, or fragile accessories are properly wrapped and protected.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
Returns will not be accepted for:
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Custom-made or personalized products.
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Products that have been installed, used, altered, or modified.
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Products damaged due to improper handling by the customer.
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Products returned without prior authorization.
Exchanges
If you wish to exchange an item, the quickest option is to return the original item and place a new order after the return has been approved.
General Return Process
Step 1 – Submit a Return Request
Email support@happyarcadian.com with:
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Order number
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Description of the issue
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Photos and/or videos of the product
Step 2 – Return Authorization
Our customer service team will review your request within 3 business days and provide return instructions if the request is approved.
Step 3 – Return Shipment
Once approved, you will receive the return address and shipping instructions.
Please do not send products back without authorization.
We recommend using a shipping service that provides tracking information and delivery confirmation.
Step 4 – Inspection and Refund
After receiving the returned item, we will inspect it within 3 business days.
If approved, a refund will be issued to the original payment method or an exchange will be arranged, depending on your request.
Return Shipping Costs
Returns Due to Our Error
If the return is caused by:
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Incorrect item shipped
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Product quality issue
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Shipping damage
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Seller error
We will cover the return shipping costs and provide a full refund or replacement.
Returns Due to Customer Preference
If the return is due to:
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No longer wanting the product
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Ordering the wrong item
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Ordering the wrong size
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Providing an incorrect shipping address
The customer is responsible for:
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Return shipping costs
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Original outbound shipping costs incurred by the seller, if applicable
✔ Customers are responsible for return shipping costs unless the return is caused by our error, product defects, or shipping damage.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–7 business days.
Please note that banks and credit card providers may require additional processing time before the refund appears in your account.
If you have not received your refund after this period, please contact your financial institution first. If further assistance is required, contact us at:
Order Cancellation Policy
Within 24 Hours
Orders may be canceled within 24 hours of purchase for a full refund.
After Production Begins
If the order has already entered production, processing, or packaging, cancellation may be subject to costs already incurred.
After Shipment
Once an order has been shipped, cancellation is no longer available. Customers may request a return after delivery according to this Return & Refund Policy.
Return Address
Please contact customer service before returning any product. Return addresses may vary depending on the item and warehouse location.
U.S.Contact
Company Name: HappyArcadian Inc
Phone: +1 (559)578-3591
Email: support@happyarcadian.com
Asia Contact
Company:Zhongshan Yuyi Lighting Co., Ltd.
Address: Unit 1C3, 3rd Floor, No. 4/6 Dongyu Road, East District, Zhongshan, Guangdong 528403, China
Phone: +86 15616963570
Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM (PST)
Q: How can I cancel an order?
A： You can cancel your order, you can contact us to help you cancel your order. But you need to contact us before your order has been sent out. We cannot help you cancel your order once the goods have been sent out. Thank you for your understanding!
Note: You will be notified by email once the order has been sent. So it can not cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understanding! Any questions please contact support@happyarcadian.com .
Q: What methods of payment do you accept?
A： We support payment by credit card, debit card or bank account.
Q: What if I enter the wrong email or address？
A： Please contact us because we can change your email address, name, and address, but we cannot change your order.
Q: Can I use serval discount codes in one order?
A： If you need to purchase a large number of products (more than 50 of the same product) or customize the entire household/hotel lamp, please contact us at support@happyarcadian.com and we will get back to you with discount information.
Q: How should I prepare when shopping for lighting?
A： First, must know your budget. Second, you look for pictures from magazines or design websites that reflect your taste. Third, collect fabric swatches or color chips for any area you are redecorating.
Q: How do I know which power supply to use?
A： First Determine the application environment(indoor dry, indoor damp, and outdoor), Not all power supplies can be used in every application. Second, calculate the total wattage of the tape light that will be used, to calculate wattage, multiply the total number of feet by the W/ft. Finally, select a power supply that is equal to or more than the total wattage of the tape light. U.S. conventional voltage: 110 ~ 120V. European conventional voltage: 120 ~ 240V. We can also customize it according to your needs.
Q: What is the best way to install my new lights for the chandelier?
A： There are installation instructions included in every product we sell. If you feel the installation is complicated, we recommend you contact a licensed contractor or electrician.
Q: Are your products UL listed?
A： Yes, our products comply with UL standards.
Q:Does this light fixture require assembly?
A:Yes, our light fixtures are shipped disassembled, so you will need to assemble it after receiving it. We do not include any electrician fees, so you will need to contact an electrician for installation.
Q: How to return an item？
A： General Return Process
Initiate a return: Please email us at support@happyarcadian.com. with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.For details, please know the Return Rolicy.
Q: How long is the warranty？
A： Product Warranty: We offer a 2 year warranty for our products(excluding bulbs）.
Within 2 years, if there are any issues or questions about the product, please contact us at support@happyarcadian.com. with pictures and videos of the problems, you are having. We will reply to the emails within 12 hours, and provide our solutions for the issues you are having.For details, please know the Warranty Policy.
If you have any other questions, please contact us：
Email :support@happyarcadian.com
Tel : +1 (559)578-3591
Service Hours : Mon-Sat 9 am to 6 pm PST
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